What we offer
Speaking
Larry’s engaging, fun and action inspiring style make him a sought after keynote speaker.
Programs
Larry delivers results oriented programs. It is about the results after he leaves that truly matters.
Consulting
Larry has the ability to connect with people at all levels of an organization and can coach from the front office up to the front line team member.
About
In a global, high-tech world what really matters are the Final3feet. What is the Final3Feet? That is about the distance of a handshake. It's the human to human connection that matters. This could be a live personal interaction or even sending a text message from your phone. What truly matters is how you make someone feel. At the Final3Feet we work with organizations so they can deliver, lead and have a culture of an amazing customer experience. The modern consumer is demanding that the customer experience be a top priority for the businesses in which they choose to engage. Through our proprietary Seven Customer Experience Points of Excellence we help our clients close the gap and make the Final3Feet the key to their success. If being successful and relevant with the consumer of the future is important to you, let us help your team build the experience your customers demand.
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% of customers are willing to pay more for a superior customer experience.
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% of customers switched brands after a poor customer experience.
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annual percentage revenue losses due to poor customer experiences.
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% of companies that need to close the gap on the Final3Feet to compete in the future
Testimonials
Latest news
Hold Music…Kill Me Now!
Why? Why do companies not see, or in this case hear things from the customer’s perspective? I had a situation today where I was notified that my mortgage payment had not processed. I called to see if I could figure out why and make sure it was paid. Turns out that the online system that[…]
Want some tots?
In the world of travel we all have those days. It’s a scramble from one departure gate to the next, into the rental car and on the road driving to some small town in the middle of Nowhere Ill. It was on one of those busy nights I found myself at about 9:00pm driving to[…]
It took 13 years to get to the Final3Feet
I would like to introduce you to Lori. She has been delivering our mail for the whole time we have lived in our home, about 13 years. We have exchanged pleasantries and a thank you here and there over that time. Our paths only cross, on average, about one time a month. Last week I[…]
Welcome to The Final3Feet Blog
In a global, high-tech world what really matters is the Final3feet. What is the Final3Feet? That is about the distance of a handshake. It’s the human to human connection that matters. This could be a live personal interaction or even sending a text message from your phone. What truly matters is how you make someone feel.[…]