Why? Why do companies not see, or in this case hear things from the customer’s perspective? I had a situation today where I was notified that my mortgage payment had not processed. I called to see if I could figure out why and make sure it was paid. Turns out that the online system that[…]
In the world of travel we all have those days. It’s a scramble from one departure gate to the next, into the rental car and on the road driving to some small town in the middle of Nowhere Ill. It was on one of those busy nights I found myself at about 9:00pm driving to[…]
I would like to introduce you to Lori. She has been delivering our mail for the whole time we have lived in our home, about 13 years. We have exchanged pleasantries and a thank you here and there over that time. Our paths only cross, on average, about one time a month. Last week I[…]
In a global, high-tech world what really matters is the Final3feet. What is the Final3Feet? That is about the distance of a handshake. It’s the human to human connection that matters. This could be a live personal interaction or even sending a text message from your phone. What truly matters is how you make someone feel.[…]